Shipping policy

Shipping Policy

Orders are processed within 1–3 business days, excluding weekends, holidays, preorder periods, and high-volume launches.

Once your order ships, you will receive an email containing your tracking information. Delivery times begin after the carrier receives the package and are estimates rather than guarantees.

Theo Athleisure is not responsible for carrier delays caused by weather, service interruptions, incorrect addresses, or other circumstances outside our control.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact theoathleisure@gmail.com as soon as possible if an address needs to be corrected. We cannot guarantee changes after an order has been processed or shipped.

Delivered but Missing Packages

If tracking shows that your package was delivered but you cannot locate it, please:

  1. Check around the delivery area.
  2. Ask household members or neighbors.
  3. Contact the shipping carrier.
  4. Email us at theoathleisure@gmail.com for further assistance.

Theo Athleisure is not responsible for packages lost or stolen after the carrier confirms delivery, but we will assist you in reviewing the situation.

Returned Packages

If a package is returned because of an incorrect or incomplete address, the customer may be responsible for the cost of reshipping it.

For shipping questions, contact theoathleisure@gmail.com.