Refund policy
Returns & Exchanges
At Theo Athleisure, we want you to love your pieces. If something isn’t quite right, we’re happy to help with an exchange or return.
Returns
Returns are accepted within 30 days of delivery.
To be eligible for a return, items must:
- Be unworn and unwashed.
- Have all original tags attached.
- Be free of stains, odors, pet hair, or damage.
- Be in their original condition.
Items that do not meet these requirements may be returned to the customer.
Once your return is approved, we will provide a prepaid return label or return shipping instructions. Any return-shipping charges or deductions will be communicated before the return is accepted.
Processing Time
Once your return is received and inspected, please allow 3–5 business days for processing.
If your return is approved:
- Refunds will be issued to your original payment method.
- Exchanges will ship once your return has been processed.
Exchanges
Need a different size?
We gladly offer exchanges within 30 days of delivery, subject to inventory availability.
To request an exchange, please email theoathleisure@gmail.com with:
- Your order number
- The item you’d like to exchange
- The size you’d like instead
Once approved, we’ll provide a prepaid return label or return shipping instructions.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Return Address
Please do not send items back without contacting us first.
Return instructions and the appropriate shipping label will be provided once your request has been approved.
For any questions, contact us at: